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Complaints Statement

Last Updated: 25-Jun-2026

At Logiq, we are committed to delivering high-quality services and maintaining strong, transparent relationships with our clients. We recognise that feedback, including complaints, plays a vital role in helping us improve and uphold the standards our customers expect.

Sometimes, things may not go as expected. If you are dissatisfied with any aspect of our service, we encourage you to let us know. All complaints are taken seriously and handled promptly, fairly, and confidentially.

How to Raise a Complaint

If you have cause for concern that we have not been able to address to your satisfaction informally at the working level, you can submit a formal complaint either via e-mailing your Logiq Sales Director or our dedicated complaints mailbox: complaints@logiq.co.uk Please include as much detail as possible, along with any relevant supporting information, to help us understand and resolve the issue efficiently.

What You Can Expect

  • Acknowledgement within 24 hours of receipt.
  • Clear communication throughout the process.
  • Resolution efforts initiated promptly, with most complaints resolved within three working days.
  • If a more detailed investigation is required, we will keep you informed of the progress and provide a timeline for resolution.
  • Escalation procedures are in place for complex or sensitive matters. If you are not satisfied with our response, you may request your complaint be escalated to a senior member of our management team for further review.

Our Commitment

We treat all complaints seriously, fairly, and confidentially. Our goal is to resolve matters promptly and ensure you are satisfied with the outcome. Where appropriate, we will take steps to prevent similar issues from arising in future.

Confidentiality and Data Protection

All complaints are handled in accordance with our Privacy Policy and UK GDPR requirements. Your personal information will be treated with care and only shared when necessary to resolve the issue or meet legal obligations.

Continuous Improvement

We regularly review data to identify trends and improve our services. Your feedback helps us grow and deliver better outcomes for all our clients.