Replacing legacy corporate IT with a secure managed environment
Delivering secure collaboration and modern IT services through a single managed service
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A client needed to collaborate securely with government and partner organisations, but also had a wider internal technology challenge. Its existing on-premise corporate IT environment was approaching the point where it needed a significant refresh.
Rather than treating secure collaboration and corporate IT as separate problems, the client wanted to understand whether a single managed service could support both requirements. The organisation needed modern productivity and collaboration tools, managed endpoints, mobile access, support services and a security model appropriate for government-facing work.
Logiq was engaged to assess the requirement, design the service and deliver a secure managed environment.
The client’s existing IT environment was no longer the right fit for its operational needs. It required a technology refresh, but also needed to support secure collaboration with external organisations and government stakeholders.
This created a broader set of requirements than a standard IT replacement. The client needed a working environment that could support business users day to day, while also providing the controls needed for sensitive collaboration.
The organisation required managed endpoints, secure productivity and collaboration services, mobile access, print capability, service desk support, performance reporting, data migration and support through the relevant government security approval process.
The challenge was to deliver this quickly, without creating a disjointed arrangement where corporate IT, secure collaboration and support services were managed separately.
Logiq began with a discovery activity across the client’s business functions. This helped establish what different teams needed from the service, how users worked, what information needed to be handled, and where the existing IT environment was creating friction.
With senior management endorsement, Logiq designed a single fully managed service that combined secure collaboration with modern corporate IT capability. The aim was to give the client a more coherent operating environment rather than a patchwork of separate services.
The solution brought together managed endpoints, mobile access, cloud productivity and collaboration services, print, service desk support, performance reporting, data migration and support for government security approval.
Logiq designed and delivered a secure managed working environment to replace the client’s legacy corporate IT solution and support secure collaboration requirements.
The service included managed endpoints, controlled mobile access, secure cloud productivity and collaboration services, print services, service desk support, performance reporting, data migration and support through the required security approval activities.
The implementation provided the client with a more modern and manageable environment, reducing dependence on ageing on-premise infrastructure while supporting the collaboration needs of government-facing work.
Within eight weeks, Logiq delivered the replacement managed service and supported the client’s move away from its legacy corporate IT environment.
The client gained a more integrated working environment, combining day-to-day corporate IT capability with secure collaboration features. Users were able to work through modern productivity services, supported by managed endpoints, mobile access and a service desk model.
The new environment also gave the client better visibility of service performance and a clearer basis for managing security, support and future changes.
For organisations working with government or regulated clients, corporate IT and secure collaboration cannot always be separated neatly. Users need a productive working environment, but the organisation also needs confidence that information is being handled appropriately.
This engagement showed how a secure managed service can support both. It allowed the client to modernise its IT environment, improve collaboration capability and reduce the complexity of managing separate systems and support arrangements.
Note: this case study is anonymised to protect client confidentiality. It reflects a real world engagement in a sensitive and regulated environment.