Secure ServiceNow ITSM Solutions For Defence & the Public Sector
IT teams in defence and government face many unique challenges, chiefly, keeping services running smoothly while ensuring strict security and compliance standards are met.
This is on top of managing disparate data sources and exorbitant costs associated with legacy IT services while balancing the demand for digital transformation and automated workflows.
ServiceNow IT Service Management (ITSM) provides a structured, automated approach to managing IT services, reducing complexity and improving efficiency. But not every implementation partner understands the security and operational demands of highly regulated environments.
That’s where Logiq come in.
SECURITY CLEARED ITSM
We understand that implementing ITSM in defence and government settings requires more than just technical know-how, it demands a deep understanding of security, compliance and operational constraints.
Our entire team is security cleared to work within classified environments, removing the inherent security barriers that can slow down digital transformation projects.
Logiq has proven experience and a track record of successfully delivering ITSM solutions tailored to the needs of government and defence clients. This, paired with our cyber security expertise, ensures that our implementations have security embedded from the outset reducing the security and regulatory burden of delivery into highly regulated sectors. The result is the output that regulation desires, highly secure systems that deliver high value capability.
servicenow ITSM specialists
How Logiq Can Help
Consultation & Customisation
Assessing your current IT landscape to understand your needs and define your requirements. The ServiceNow platform will be configured to meet your specific needs with a focus on through-life security and operational improvements, which together increase efficiency for the entire employee and user journey.
Seamless Integration
Logiq’s ServiceNow specialists ensure that ITSM not only works smoothly with your existing infrastructure but enables your organisation to move progress towards your digital transformation and optimisation goals. The ServiceNow platform can be hosted on ServiceNow cloud infrastructure or deployed locally into your IT enterprise. Logiq have delivered the first ServiceNow hosted capability that can handle OFFICIAL-SENSITIVE data, enabling users to obtain the reduced through-life costs of ServiceNow hosting without comprising on data security.
Ongoing Support & Optimisation
We provide continuous, patches, upgrades, and updates to keep your ServiceNow ITSM implementation available with the latest functionality that ServiceNow has to offer. Ensuring that the automated processes continually deliver benefit-driven outcomes to users and consistent value.
What is ServiceNow ITSM?
ITSM is part of the ServiceNow platform that helps organisations manage IT operations more effectively. By automating service requests, incident management, change management and all other ITIL processes, it replaces outdated, manual processes with a structured, efficient system that keeps services running smoothly.
For defence and government organisations, this means improved reliability, reduced risk, and stronger alignment with security and compliance requirements.
Why Defence and Government Need ServiceNow ITSM
As defence and other government departments modernise their IT infrastructure and introduce additional services, managing services efficiently becomes more challenging. ServiceNow ITSM makes this process easier by:
- Reducing downtime with faster, automated incident resolution, reduce manual workloads and improve response times, cut inefficiencies and drive long-term savings.
- Improving accountability with clear workflows and audit trails.
- Strengthening security by ensuring strict access controls and compliance measures.
For public sector organisations handling sensitive information, a well-implemented ITSM system is more than just a productivity tool, it’s a critical part of maintaining security and operational integrity.
Let’s Talk
If you need a ServiceNow ITSM partner who understands the demands of defence and government IT, we’re ready to help.
Get in touch to find out how we can support your digital transformation and optimisation with a secure, compliant and efficient IT service management solution.